IT Management Suite

An Enterprise Help Desk is an integral component required to deliver comprehensive managed services to your customers. Our channel partners can brand and resell our 24x7 Help Desk and share our incident management to track their onsite visits. This provides your customers with a single, integrated view of all their IT incidents.

Allianex has partnered with “best-of-breed” technology providers to provide an incident management solution that is tailored to meet the needs of VARs, Systems Integrators, and Technology Solution providers. The multi-tier architecture allows customers to easily manage all customer incidents from a single solution.

All IT related information is captured and cataloged thereby providing you with a competitive advantage.

The Enterprise Help Desk service is the integration point for Allianex’ suite of managed services. It is the repository where all incidents are managed. Regardless of the source (Monitoring, email, onsite, phone, etc.) all incidents are managed “through” our Enterprise Help Desk service. In essence it is the core service that all other offerings communicate with. It is the engine that drives our process and control management.

All Allianex managed services are integrated into the incident management solution. As such, the Enterprise Help Desk service provides you with a console or single point of control for IT incident management for your managed services.