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Help Desk and PC ManagementSmall and Midsize Businesses account for almost 90% of U.S. businesses.
Professional Help Desk services are one of the most critical and compelling value-added services a business can offer its customers in the highly competitive Small and Midsize Business landscape.
Unfortunately, for most Small and Midsize Businesses, budgets do not permit a full-time IT staff.
Allianex SMB Help Desk Services offer the industry’s leading skilled and certified Helpdesk engineers via phone, chat or email, 24/7, 365 days a year.
Allianex Help Desk experts are highly skilled in assessing customer needs, monitoring alerts, avenging security threats and in the management of Small and Midsize existing and new technology infrastructures.
In the SMB environment, businesses are typically forced to endure local technicians, with their limited availability, manpower scalability, and their varying and often sub-par levels of expertise. Allianex SMB Help Desk enables organizations to access broader resources, maintain efficient and effective operation, and to operate at the highest level possible.
Help Desk services include:
Help Desk Support
Desktop/Laptop Support
Install/configure PC peripherals, printers, scanners, fax and network devices
Set-up/troubleshoot internal/external devices, storage, media
Repair and/or restore Internet/Intranet connectivity
Formatting/partitioning hard drives
Install/configure adapters, NIC’s, external hardware (USB devices, printers)
Install internal hardware, RAM, hard disk
BIOS set-up instruction
Operating System Support
Troubleshoot, repair error messages, codes via remote or telephone
Configure/personalize end-user machines (desktop, portable)
Remote support to install/remove applications per company policies
Install/set-up browsers (IE, Firefox, Opera, Safari)
Install Windows updates, service packs.
Install Operating Systems
Defragmentation
Set-up profiles
Application Software Support
Configure/set-up support for email clients (Lotus Notes, Outlook, etc.)
Set-up/troubleshoot intra-company connectivity, devices, software
Complete usage help with MS Office, Lotus Notes, desktop applications
Set-up email (single, multiple accounts)
How-to/day-to-day usage support for spreadsheets, word processors, etc.
Remove spyware, adware and malware
Configure firewalls
Parental Control (URL Filtering)
Install 3rd party applications
Custom application support, with appropriate documentation
LAN/Connectivity Support
Install/repair connectivity-related problems (including Wi-Fi)
Complete Internet/Intranet support
Wireless security
File and printer sharing
Domain login queries
Active directory user account management
User rights management
Creation, modification & deletion of ID’s
Password reset queries
Set-up/configure work groups
Remote Management
A critical and compelling solution for the IT problem-solving toolkit. Allianex Remote Services offer unparalleled security (Advanced Encryption Standard, with key lengths up to 256 bits). No more expensive onsite visits or downtime. Just fast, secure and accurate assistance, from first contact.
Complete remote control of user mouse and keyboard
Bi-directional file transfer
Secure, authenticated communication
Firewall-friendly
Multi-Windows platform support
Service Desk
Whether internal employees, field personnel or external customers, excellent service, in a timely manner, according to the client’s resources.
Live agents
Extensive self-service and remote capabilities to improve productivity
Customized self-service portal
Robust workflow automation
Two-way email tracked automatically
Managed IT ServicesComplete Help Desk and PC management.
24x7 help desk and remote support.
Patch management.
Virus and spyware protection.
Online backup, inventory and reporting.
Reduce operating costs.
Migrate to new technologies easily.
Gain the simplicity of a single point of contact.
Extend the life of networks and maximize performance.
Server and Network ManagementRemote monitoring.
Problem diagnosis and repair.
Patch management for security.
Remote changes (adds, deletes, moves).
Emergency onsite support.
Network Infrastructure - router, switch and server deployment and repair.
From remote monitoring to packages that include problem diagnosis and repair, patch management for security; remote changes (adds, deletes, moves), and emergency on site support. Voice ServicesManagement and support of IP phone
systems, peripheral devices, call centers and unified messaging, and hosted
solutions for small business.Security ServicesManaged services to secure customer IT, including firewall management, virus and spyware protection and managed anti-spam.Online Data Backup and ArchivingRemote backup monitoring and online backup services for PCs and servers.
Nationwide Onsite SupportAllianex offers world-class onsite support services for the customers of leading technology service providers.
Through Allianex’ Nationwide Onsite Support Program, customers will have exclusive access to the industry’s most highly qualified onsite technicians.
In keeping with our integrated service delivery model, a dedicated service manager is assigned to each service request.
Service managers service scheduling, customer contact, dispatch and escalation, ensuring that each request is handled to the customer’s satisfaction.
Dedicated Service Managers keep customers informed every step of the way so that proprietary configurations are maintained just as if the customer was performing the service himself.
A full IT department is comprised of specialized IT professionals in a variety of disciplines that operate together to support an entire network. It is this web of numerous solutions from application servers to network appliances that require specialized knowledge to develop and maintain a business network.
It is for these reasons that many small and medium-sized businesses turn to managed service providers to either assist or be their IT departments.Hardware Maintenance ServicesHardware/Software repair – desktops, laptops, servers, POS, printers.
Installs, Moves, Adds, Changes (IMAC) – desktops, laptops, servers, POS, and printers.
Annual and multi-year hardware/software plans.
Printers, PCs, server, and network device plans.
Multi-vendor hardware environments support (offer better SLAs than most OEM plans).
Cabling installs and repair.
Annual and multi-year plans for support of multi-vendor hardware
environments. One call for multi-vendor support.
Allianex’s IT maintenance plans deliver higher value and better margins
for our customers. Plans also available for printers, PCs, servers, and
network devices.
Single call multi-vendor supportAllianex’s maintenance plans deliver higher value to your customer and a better margin for you.
Annuity-based Services
Reliable IT’s annuity-based services provide you with the opportunity for reoccurring revenue to help build your business. Annuity-based services include:
Comprehensive Platform In addition to network monitoring within a single framework you also have access to vulnerability scanning, patch assessment, intrusion monitoring, asset reporting, and firewall monitoring. Service-based IT ManagementAllianex’ service architecture allows you to provision and turn-up customers approximately 50-60% faster than with traditional platforms, translating to a savings of 25 to 50% in operations costs and total cost savings over the life of that customer contract. The service also simplifies moves, adds, and changes and enables you to easily add new features and services.Policy-based IT management Allianex’ management service simplifies new customer acquisition and streamlines ongoing management.
Your SMB IT staff can now map operations precisely to the services that were sold. It begins with strategically defining your management policies to reflect your service offerings. As you add customers, apply them to the appropriate services group and the service provisioning is complete. When you modify your service deliverables, update the service policies once and the change is applied automatically to thousands of your customers simultaneously.
Telephony
Project a big-business image to callers. Be more responsive and available for customers. With advanced features like automated attendant, voicemail, skills-based routing and desktop messaging, Allianex offers telephony solutions for any size business.
Key Features
Sophisticated features, simple to use - Allianex provides services that
are straightforward and easy to integrate, reliable and cost effective
for Agents and VAR’s.
Advanced applications - Sophisticated applications such as automated
attendant, voice mail, skills-based routing and desktop messaging save
time and money.
Modular architecture provides scalable growth - Flexible options can be
configured for your needs today and offer expansion possibilities for
the future. Converged Voice & Data Untangle the maze of voice and data networking equipment. Support remote and mobile users. Allow your communications system to do more but cost less.
Allianex’ converged solutions can deliver this and more.
Key Features
Enhance productivity - Converged networks allow users to receive emails
and phone calls from multiple systems through one device.
Reduce costs - Reduce or eliminate costly long distance and toll charges for voice and fax with Voice over IP (VoIP).
Enable
new online services - Enable "talk to a representative" features on
your website to connect your customers quickly when they have questions
Streamline
your business - By combining your voice and data networks through
converged technology, businesses can realize significant cost savings.
Data NetworkingAllianex offers solid solutions to satisfy your data network needs, including voice service carried over the data network.
Networked technologies are critical to the successful SMB work environment. Employees, actively sharing business applications, printers, modems and fax machines. Greater bandwith for users made more affordable through the latest technologies. Upgrading systems across networks without the need for a company-wide overhaul.
Key Features
Connect dozens of users and devices - Network dozens of PCs, IP phones,
printers, servers, routers and wireless access points with one, compact
switch.
Separate
traffic into virtual LANs - Isolate internal and external traffic into
logical networks so that one network can perform like several smaller
private networks.
Prioritize voice traffic - Deliver voice service with the clarity of traditional digital telephones.
SecurityHackers, cyber-thieves and other unauthorized use of network resources. These threats are a fact in today’s SMB environment and they can destroy a business.
Networks need protection. Allianex can provide an affordable and manageable means to protect your business, regardless of its size.
Key Features
Secure data transmission - Network traffic can be protected by encrypting data and by verifying users.
Advanced firewall features - Examine network traffic and only allow the
data you want to pass through, while protecting your network from
threats such as hackers, worms and viruses.
Secure Remote Workers - Teleworkers can collaborate with
office-based colleagues while safely sending and receiving sensitive
data Mobility
Key Features
Improve productivity and customer care - Access email, the Internet and voicemail all from your wireless device.
Clear conversations and continuous coverage - Move freely from one area to another without fear of dropping a connection.
Voice mobility throughout the workplace. Reach employees directly, wherever they are. Access control and delegation Security management provides Allianex customers with control over customizable views that map to their roles and responsibilities, and those of their customers. Precise controls allow customers to limit who sees what and who has rights to change settings. These privileges enable our Allianex customers to control their customers' ability to perform different tasks (i.e., add, edit...) on specific objects (e.g., devices, interfaces, monitoring policies). Allianex customers can also limit a client's visibility to various reports or technologies on the Web Dashboard based on services purchased.
Service templatesOver 100 templates allow Allianex’ customers to identify services based on best practices for managing specific technologies (networks, systems, applications and security). Customers can establish monitoring for a managed email service, firewall service and countless variations. Customers have the option of selecting alerts, escalations. hours of coverage - all point and click from a Web user interface. Allainex’ Monitoring Service is an award-winning availability and performance monitoring solution designed to support IT service providers and service organizations. From one central Web console, you can monitor and proactively identify any network event quickly and easily. This functionality allows you to extend the level, range and quality of the service you are offering to your customer.Product Fulfillment Services By leveraging our partnership with leading providers, Allianex customers will provide their clients access to a dedicated account team. Your customers will buy the hardware and software directly from ( ) and eliminate the need for you to “carry the paper” on every product transaction. Partners are paid a quarterly commission based on the sales volume.
Continuing to sell product through the traditional reseller model is often not cost-effective and can take focus away from the service and support that is your growth path to the future. Through our partnerships with leading vendors, Allianex’ is ideally positioned to help our clients bring greater value to their customers at little or no risk.
By leveraging our partnership with ASAP you will provide your clients access to a dedicated account team. Your customers will buy the hardware and software directly from ASAP and eliminate the need for you to “carry the paper” on every product transaction.
Allianex’ client’s customers enjoy the speed of delivery for their essential technology products. Allianex makes it easy for clients to help their customers order and receive the product they need, when they need it.
Providing the products and services our clients’ customers need is simple. With Allianex’ Managed Product Fulfillment, our client’s have access to the most innovative and time-savings solutions possible. From customized buying to highly sophisticated automated tools, Allianex’ product fulfillment services will help solidify the relationship between our clients and their customers, without negatively impacting cash flow.
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